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Tiana Smith
  • work
  • about
  • resume
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I'm Tiana. The world can be chaotic.
I make things clear, grounded, and more human with words and systems.

Previously at Staff content designer2022 – 2026, Pr. UX content strategist2020 – 2022, and Sr. UX writer2016 – 2020 | taking on new work
Work stuff

Bartleby, the UX writer

A prompt turned into a tool that helped writing quality scale across Shopify's content design team.

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Region-specific HS codes

The same product can have multiple correct classifications. We made the system smart enough to know that.

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Unavailable Inventory

Inventory that exists, but isn't for sale. We built the language to explain why.

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Managed Markets onboarding

Making it easier to say yes to selling internationally.

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Skills
Product DesignProduct DesignI bring structure and interaction together to make complex experiences feel simple. Content StrategyContent StrategyI use language, systems, and structure to make products clearer and more useful. Systems ThinkingSystems ThinkingI think beyond the moment to design solutions that work across the whole system. Information ArchitectureInformation ArchitectureI shape information so people can find their way without friction. ResearchResearchI use human insight to ground decisions in what people actually need. AlignmentAlignmentI build shared understanding to help teams make better decisions together. Product StrategyProduct StrategyI help define the right problems to solve and where to focus next.
Values
People firstPeople firstCenter real people in every decision, not just the system. ClarityClarityRemove ambiguity so people can act with confidence. CraftCraftCare about the details because they make the difference between good and great. DebateDebateGood work comes from open, respectful discussion. CommunityCommunityI care about creating spaces where people feel supported and included. RespectRespectAlways treat people with kindness, honesty, and respect.
About me
Tiana Smith

I'm a strategist at heart, drawn to patterns, language, and connecting people across teams. I'm also someone who has developed an unexpected and genuine love of Jira. Most of the time at work, I'm obsessing over a single verb, prototyping ideas in Figma and Claude, or enjoying time collaborating with coworkers.

Outside of work, I'm happiest doing slower, tactile things: baking bread, cutting paper into crafty things, painting, writing, a bit of chaos gardeningA less structured way of gardening where you plant things without a strict plan and let the garden figure itself out., and reading (typical).

Reading goodreads →
Now reading Under the Whispering Door
2026 reading challenge — 6 of 24 books
Last 10 read
did we just become best friends?
email me connect on linkedin

Coded by Tiana · Updated April 2026