👋 Hi hi. I'm Tiana.
I enjoy working with cool humans to make cool things accessible and inclusive for all people and all devices. Currently a Staff Content Designer at Shopify where I’ve worked on making Payments, Inventory, and Post-fulfillment a better place for merchants.
I'm a big fan of design systems, consistency - sorry to the Oxford comma living in an AP world - and taking user-centered research and best practices to inform design decisions and influence product strategy.
Outside the world of UX, my special skills include baking, dog whispering, spending time with my family, and investing a lot of time and monies into new crafts.
My portfolio is password protected. If you need the password, send me an email.
Resume
Education
Carnegie Mellon University | December, 2016
MA in Professional Writing
University of South Florida | May, 2015
BA in Writing, Rhetoric, & Technology
Skills
Writing
UX writing, content strategy, content operations, writing guides, microcopy (web, app, and mobile), taxonomy and labeling, editing, conversational interfaces for chatbots, information architecture, content models, and technical documentation.
General UX
UX research, design systems, journey mapping.
Software
Figma, Mural, G-Suite
Relevant experience
Shopify | Staff Content Designer
March, 2022 - Present
Capital One | UX Content Strategist
January, 2020- March, 2022
PNC | UX Writer
January, 2017- January 2020
PNC | Digital Experience Intern - UX Writer
June, 2016- December 2016